Terms and Conditions

Sending your email booking to us means you accept & agree to the following:

  •  You legally agree to honour this booking.
  • You agree to pay the full balance now.

Payment Options

We accept all major Debit and Credit Cards.

All card payments are taken over the phone, please call our mobile: 07522 361694

If you want to pay by on line banking, our bank details are on your invoice, please put your invoice number as your reference.

If you wish to pay by cheque, please ensure it will clear before you attend.


Charges

We reserve the right to charge a fee of £25.00 if we have chase for any payment.


Open Courses:

Courses that are run at our centre start at 09.00 (Please arrive by 08.45), the target finish time is 4.30pm.

Please ensure that everyone attending any course is able to complete all of the physical elements of this course as they are all assessed.

Anyone not able to demonstrate any/all of these physical elements for the purpose of assessment will not be able to qualify.

This course is delivered in English and is assessed at the end of the course or module by completing a "Multiple Choice" exam in English. 

Please ensure that everyone attending is able to complete all of the theory and written elements. 

If there are any special requirements please state them at the time of booking so that we can try to accommodate them.


Cancellations: 

All cancellations will only be accepted by email. 

By giving a minimum of 14 days’ notice before the course start date you will receive a 100% course fees only refund.

By giving 8-14 days’ notice before the course start date you will receive a 50% course fees only refund.

By giving less than 7 days’ notice before the course start date there will be no refund.


Unique Clause Added – 17/03/20:

If you have to miss a course that you have booked due to either “Self-Isolating or Government Enforced Isolating, we will allow you to reschedule your course only at no extra cost on an “As & When Basis.


If we have to cancel a course, we will offer you either an alternative date or full refund of the cost of the course only. 

We will not accept liability of any other costs.


Failure to Attend:

If you fail to turn up you are fully responsible for full payment and no refund.

We will legally pursue all debts; charges will be added.


Substitutions:

These can be made at any time; advance notice would be appreciated.


Important Information: 

It is the responsibility of the person booking this course to ensure that all of those attending this course know that each person must bring a form of photo I.D with them. I.D can be: Photo Driving Licence, Photo Passport, National Photo I.D.

If I.D is going to be a problem please ring us/email us so that we can help work out an appropriate solution.