Terms and Conditions

Sending your email to us means you accept & agree to all of the following:

•  You legally agree to honour this booking.

Once you receive our confirmation email your booking is completed. Your invoice will be attached to this email:

• You agree to pay the full balance at the time of receiving your invoice.

Payment Options

• We accept all major Debit and Credit Cards.
• To pay by card please call our mobile: 07522 361694
• If you want to pay by on line banking, our bank details are on your invoice, "please put your invoice number as your reference".

Charges

We reserve the right to charge a fee of £25.00 if we have chase for any payment.

We will legally pursue all debts; charges will be added.

Open Courses:

• Courses that are run at our centre start at 09.00 (Please arrive by 08.45), the target finish time is 4.30pm.
• Please ensure that everyone attending any course is able to complete all of the physical elements of this course as they are all assessed.
• Anyone not able to demonstrate any/all of these physical elements for the purpose of assessment will not be able to qualify.
• This course is delivered in English and is assessed at the end of the course or module by completing a "Multiple Choice" exam in English.
• Please ensure that everyone attending is able to complete all of the theory and written elements. 
• If there are any special requirements please state them at the time of booking so that we can try to accommodate them.

Cancellation Notice Requirement: 

All cancellations will only be accepted "By Email" .

In the event you cancel your course "Before the course due date", the following proportion of the total amount you have paid will be reimbursed to you:

• 4 weeks (20 working days) notice or less  - 100%
• 3 weeks (15 working days) notice or less  - 75%
• 2 weeks (10 working days) notice or less - 50% 
• 1 weeks (5 working days) notice or less - 0%.

Coronavirus (COVID 19) Clause Updated – 01/07/20:

If you have to “Self-Isolate"  you must inform us immediately "By Email Only":

We will allow you to "Postpone" your course at no extra cost up to a maximum of 30 days from your first day of isolation.

 You "Must Not Book or Let Anyone" attend any of our courses if:

• If you/they are or should be "Self Isolating".
• If you/they are displaying signs of either"Covid-19 or flu like symptoms.
• If you/they have a temperature of 37.8c or higher.
• Someone at yours/their address currently has Covid 19.
• You/they have been in direct contact with anyone that has been tested and proven to have Covid 19 within 14 days before the course starts.

We reserve the right to exclude anyone at any time if we feel there might be a risk of unacceptable danger either to ours and or other participants health. 

If We have to cancel a course, we will offer you either an alternative date or full refund of the cost of the course only.  We will not accept liability of any other costs.

Failure to Attend:

If you fail to turn up you are fully responsible for full payment and no refund.

We will legally pursue all debts; charges will be added.

Substitutions:

These can be made at any time; advance notice would be appreciated.

Important Information: 

It is the responsibility of the person booking this course to ensure that all of those attending this course know that each person must bring a form of photo I.D with them. 

I.D can be: Photo Driving Licence, Photo Passport, National Photo I.D.

If I.D is going to be a problem please ring us/email us so that we can help work out an appropriate solution.

By attending one of our courses you are giving us permission to contact you in 3 years to notify you that your certificate will be up for renewal.