Terms and Conditions

Payment Information

Once we receive your booking email, payment becomes due - we will send you a confirmation email with your invoice attached, which includes our payment details.

We accept all major debit and credit cards, which can be taken over the phone.

Online payments will need to include the invoice number as the reference.

Cheque payments will need to 'clear' before you attend your course.

We reserve the right to charge a fee of £25.00 if we have to chase any payments owed.

We reserve the right to charge interest at 10% above the base rate per day, from the invoice date on any debts.

Open Courses

 Courses that are run at our Training Centre start at 9am (arrival by 8.45am is advisable), the target finish time is 4.30pm.

Please ensure that everyone attending any course is able to complete all of the physical elements of this course as they are all assessed. Anyone not able to demonstrate any/all of these physical elements for the purpose of assessment will not be able to qualify.

This course is delivered in English and is assessed at the end of the course or module by completing a 'Multiple Choice' exam in English. Please ensure that everyone attending is able to complete all of the theory and written elements. 

If there are any special requirements please state them at the time of booking so that we can try to accommodate them.


 Cancellations will only be accepted by email. 

If you cancel your booking giving less than 48 hours’ notice (not including weekends or bank holidays) before the course is due start you will not be entitled to any refund or be able to reschedule your place.

If you provide more than 48 hours’ notice before the course is due to start (not including weekends or bank holidays) you will be able to either reschedule your place(s) at no extra cost or receive a full refund of the cost of the course.

If we have to cancel a course, we will offer you either an alternative date or full refund of the cost of the course only. 

We will not accept liability of any offer costs.

No Shows and Substitutions

If you fail to turn up, you are fully responsible for full payment and no refund - we will legally pursue all debts and reserve the right to charge interest. 

Substitutions can be made at any time, however advance notice would be appreciated. 

Important Information

 It is the responsibility of the person booking this course to ensure that all of those attending this course know that each person must bring a form of photo I.D with them and can be from the following:

Photo Driving Licence

Photo Passport

National Photo I.D

If I.D is going to be a problem please ring or email us so that we can help work out an appropriate solution.