Terms and Conditions

Terms & Conditions are set out to protect both us and you, we have to protect our future.

Please read all of the following carefully.

Sending your email booking to Ashford First Aid Training Ltd means You accept & agree to all of our terms & conditions as stated below

1. You legally agree to honour this booking.
2. You agree to immediately settle in full your invoice at the time of receiving it, this will be attached to your return email "Booking Confirmation".

Payment Options

• Bank Transfer, our bank details are on your invoice.
• "Please put your invoice number as your payee reference".
• To pay by card please call our mobile: 07522 361694
• Sorry we no longer accept cheques.

Charges

We reserve the right to charge an admin fee of £25.00 if we have chase for any payment. 

We will legally pursue all debts; solicitor/ Debt Recovery Agency charges will also be added.

Cancellations/ Postponements will only be accepted "By Email" .

In the event you request to Cancel or Postpone your course "Before the course due date" the following proportion of the total amount you have paid will be reimbursed to you:

• More than 14 days before the training course is due to commence: 100% refund.
• Less than 14 days before the training course is due to commence no refund.

Failure to Attend:

• If you fail to turn up you are fully responsible for full payment and no refund.
• Ashford First Aid Training Ltd will legally pursue all debts; solicitor/ Debt Recovery Agency charges will also be added.

Substitutions:

These can be made at any time; advance notice would be appreciated.

If We(Ashford First Aid Training Ltd) have to cancel a course due to an unforeseen reason:

• Ashford First Aid Training Ltd will offer you either an alternative date or full refund of the cost of the course only. 
• Ashford First Aid Training Ltd will not accept liability of any other costs.

National Lock Down:

• If the prime minister forces a new national lockdown, all bookings that have been confirmed by Ashford First Aid Training Ltd and paid for “But then can not attended” will be offered a free priority transfer on to one of our future courses that has spaces available at no extra cost. 
• No refunds will be granted.

COVID 19 Self Isolation:

• If you have to “Self-Isolate" you must inform Ashford First Aid Training Ltd immediately "By Email Only":
• If you have paid your invoice Ashford First Aid Training Ltd will allow you to "Postpone" your course at no extra cost up to a maximum of 30 days from your first day of isolation. 
• If you have not re-booked within those 30 days your place will be forfeited. 

You "Must Not Book or Let Anyone" attend any of our courses if: 

• If you/they are or should be "Self Isolating".
• If you/they are displaying signs of either"Covid-19 or flu like symptoms.
• If you/they have a temperature of 37.8c or higher.
• Someone at yours/their address currently has Covid 19.
• You/they have been in direct contact with anyone that has been tested and proven to have Covid 19 within 14 days before the course starts.
• We reserve the right to exclude anyone at any time if we feel there might be a risk of unacceptable danger either to ours and or other participants health. 

11: Important Information: 

It is the responsibility of the person booking this course to ensure that all of those attending this course know that every person attending must bring one of the follow forms of I.D: 

• Photo Driving Licence
• Passport 
• National I.D card

If I.D is going to be a problem please email us so that we can help work out an appropriate solution.

Courses that are run at our centre start at 09.00 (Please arrive by 08.45)

The target finish time is 4.30pm.

Please ensure that everyone attending any course is able to complete all of the physical elements of this course as they are all assessed.

CPR must be demonstrated on the floor, Using the HSE/RCUK “COVID 19 Updates”.

Anyone not able to demonstrate any/all of these physical elements for the purpose of assessment will not be able to qualify.

This course is delivered in English and is assessed at the end of the course or module by completing a "Multiple Choice" exam in English.

Please ensure that everyone attending is able to complete all of the theory and written elements. 

If there are any special requirements please state them at the time of booking so that we can try to accommodate them.

Pregnancy:

Ashford First Aid Training Ltd respectfully ask that if you are pregnant that you do not attend any of our courses without consulting your doctor or mid wife first. 

We respectfully ask for everyone to “Social Distancing” upon arrival and at all other times whilst with us.

We also ask that everyone be patient upon arrival in order to allow us to follow our “COVID 19 Arrival Procedures”.

Please ensure that everyone attending our courses knows to wears warm foot wear and brings plenty of extra layers of clothing with them in order to stay warm as we will be allowing fresh air to circulate, in compliance to government advise.